Shipping policy
Shipping Policy
Last updated: May 3, 2026
Where We Ship
Primenia currently ships within the United States only, including all 50 states, Washington D.C., Alaska, Hawaii, and U.S. military addresses (APO/FPO/DPO). We do not currently ship to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) or internationally.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day.
Shipping Methods, Carriers & Delivery Times
Orders ship via USPS, UPS, or FedEx, depending on destination and order weight. Estimated transit times below are after processing and are not guaranteed by the carriers.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (single bottle) | 5–7 business days | Calculated at checkout |
| Free Shipping (orders of 2+ bottles) | 5–7 business days | FREE |
Delivery to Alaska, Hawaii, and APO/FPO/DPO addresses may take an additional 3–7 business days.
Free Shipping
All orders of 2 bottles or more qualify for FREE standard shipping within the contiguous United States.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order anytime by logging into your Primenia account.
Shipping From
All orders ship from our fulfillment facility located in the United States. Primenia products are manufactured in the USA in cGMP-compliant (current Good Manufacturing Practice) facilities registered with the U.S. Food and Drug Administration.
Risk of Loss
In accordance with U.S. federal regulations (16 C.F.R. § 435 — the FTC "Mail, Internet, or Telephone Order Merchandise Rule"), title and risk of loss for products pass to you upon our delivery of the products to the carrier. We will help you with carrier claims for lost or damaged shipments as described in our Refund Policy.
Delivery Issues
If your order has not arrived within 10 business days of the shipping confirmation, please contact us at hello@primenia.com and we will investigate with the carrier on your behalf.
Address Changes
If you need to change your shipping address after placing an order, please contact us within 24 hours at hello@primenia.com. We cannot guarantee changes once an order has been processed.
Sales Tax
Sales tax is calculated and added at checkout based on your shipping address and applicable state and local laws.
Contact
For shipping questions, please email hello@primenia.com.