Terms of service

Terms of Service

Last updated: May 3, 2026

These Terms of Service ("Terms") govern your access to and use of primenia.com (the "Site") and any related products or services offered by Primenia ("Primenia", "we", "us", "our"). Please read them carefully.

By placing an order or otherwise using our Site, you agree to be bound by these Terms, including the BINDING ARBITRATION and CLASS ACTION WAIVER in Section 17. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old (or the age of majority in your state of residence, whichever is older) to place an order. By using the Site, you represent that you meet this requirement and are not barred from using our Services under U.S. law.

2. Account Registration

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at hello@primenia.com of any unauthorized use.

3. Health and FDA Disclaimer

Primenia products are dietary supplements. The statements made about our products have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

The information provided on the Site is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before starting any new dietary supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition. Individual results may vary.

4. Product Information, Pricing & Availability

We make every reasonable effort to ensure that product descriptions, ingredient lists, prices, and availability information on the Site are accurate. We reserve the right to correct any errors and to modify or discontinue any product at any time without notice. Prices are listed in U.S. Dollars and exclude applicable sales tax (added at checkout).

5. Order Acceptance

Your placement of an order constitutes an offer to purchase. Order acceptance occurs when we send you an order confirmation email. We reserve the right to refuse, limit, or cancel orders for any lawful reason, including suspected fraud, pricing errors, or product unavailability. If we cancel an order after payment has been collected, you will receive a full refund to your original payment method.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy, which is incorporated by reference into these Terms.

7. Shipping

Shipping is governed by our Shipping Policy, which is incorporated by reference. Title and risk of loss pass to you upon our delivery of the products to the carrier, in accordance with 16 C.F.R. § 435 (FTC Mail Order Rule).

8. Intellectual Property

All content on the Site — including text, graphics, logos, product photography, packaging design, and software — is the property of Primenia or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual-property laws. You may not copy, reproduce, modify, distribute, or create derivative works without our prior written consent. The "Primenia" name and logo are trademarks of Primenia.

9. User Content

If you submit reviews, photos, testimonials, or other content to the Site or to us by email or social media, you grant Primenia a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, publish, and display that content in any medium, including in marketing materials. You represent that you own or have the right to submit the content and that it does not infringe any third party's rights.

10. FTC Endorsement & Testimonials Disclosure

Customer testimonials reflect individual experiences and are not necessarily representative of all who use our products. Results may vary. We disclose material connections (such as free products provided to reviewers, affiliate relationships, or paid sponsorships) in accordance with the FTC's Endorsement Guides (16 C.F.R. Part 255).

11. DMCA Copyright Policy

Primenia respects intellectual-property rights. If you believe content on our Site infringes your copyright, please send a written notice to our designated agent that includes the information required by 17 U.S.C. § 512(c)(3):

  • A physical or electronic signature of the copyright owner or authorized agent.
  • Identification of the copyrighted work claimed to be infringed.
  • Identification of the material claimed to be infringing and its location on the Site.
  • Your contact information (address, telephone, email).
  • A statement that you have a good-faith belief that the use is not authorized.
  • A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.

DMCA Designated Agent:
Primenia — DMCA Agent
2105 Vista Oeste Northwest, Albuquerque, NM 87120, United States
Email: hello@primenia.com (subject: "DMCA Notice")

12. Prohibited Uses

You may not use the Site to: (a) violate any law or regulation; (b) infringe the rights of others; (c) transmit viruses, malware, or other harmful code; (d) scrape, harvest, or collect information from the Site by automated means without our written permission; (e) interfere with the Site's security or operation; or (f) impersonate any person or entity.

13. Disclaimer of Warranties

EXCEPT FOR ANY EXPRESS WRITTEN WARRANTIES PROVIDED BY PRIMENIA (INCLUDING THE 90-DAY MONEY-BACK GUARANTEE), THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO PORTIONS OF THIS DISCLAIMER MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PRIMENIA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS) ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE EVENT, OR USD $100, WHICHEVER IS GREATER. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

15. Indemnification

You agree to indemnify, defend, and hold harmless Primenia and its affiliates, officers, directors, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising from (a) your breach of these Terms; (b) your violation of any law or third-party right; or (c) your misuse of the Site or products.

16. Governing Law

These Terms are governed by the laws of the State of New Mexico and applicable U.S. federal law, without regard to conflict-of-law principles.

17. Mandatory Arbitration & Class Action Waiver

READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

(a) Binding Individual Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or our products (a "Dispute") will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Albuquerque, New Mexico, or by remote/video proceedings if requested by you. Judgment on the award may be entered in any court of competent jurisdiction.

(b) Class Action Waiver. YOU AND PRIMENIA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

(c) Small Claims Carve-Out. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, in lieu of arbitration.

(d) Injunctive Relief. Either party may seek injunctive relief in court for actual or threatened infringement of intellectual-property rights.

(e) 30-Day Right to Opt Out of Arbitration. You may opt out of this Section 17 by sending written notice to hello@primenia.com within 30 days of first agreeing to these Terms. Your notice must include your full name, mailing address, and a clear statement that you want to opt out of arbitration.

18. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Primenia regarding the Site and supersede any prior agreements.

20. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the Site after changes become effective constitutes your acceptance of the revised Terms.

21. Contact

Questions about these Terms should be sent to hello@primenia.com.

Primenia
2105 Vista Oeste Northwest
Albuquerque, NM 87120
United States